Frequently Asked Questions

If you have any additional questions, don't hesitate to contact me using the form above.

Custom Orders

For single sticker orders I have a flat rate fee of $20. Bulk orders (more than one sticker) will be a flat rate fee of $45. The flat fee accounts for for my time. Depending on the specification of the stickers (quantity, size, type, etc), additional fees will apply. 

Due to the size restrictions of my machine and printer, the max size sticker I am able to produce must be under 9" x 11". Otherwise we can make as small or large of a sticker as you want! 

From start to finish, the entire process can take 2-3 weeks. 

While I do work a full-time job during the week, I am more than happy to fit a timeline for you, however, additional fees may apply. 

ALL CUSTOM COMMISSION ORDERS ARE FINAL. Due to the unique design I just created for you, I cannot sell this in my shop so I do not offer returns or refunds. I collect the flat fee up front and then once you are happy with the design, I will calculate additional costs for time and supplies and collect the final payment. 

Returns

Stickers


Due to the single-use nature of these products, returns are not accepted.

Refunds are granted on case by case basis. If you're unsatisfied with your order or experience, please email wildflowerjam@gmail.com within 7 days of product delivery and we will do our very best to resolve the issue. 

Digital Downloads

Due to the digital nature of the products, returns and refunds are not accepted for digital downloads.

 

Shipping

Shipping

All sticker orders are sent out with postage in the mail via USPS. This is WITHOUT tracking. Due to the pandemic, delays can be expected from time to time, but orders should arrive between 1-3 weeks depending on where you live. If for some reason USPS does not deliver your order by 4 weeks, replacement product or refund will be issued to customer.

If your product arrives damaged, please send a picture of the damage to wildflowerjam@gmail.com within 7 days of delivery and a replacement product will be sent out. If damage is caused by USPS, product is replaced on case by case basis. After 7 days, product replacement eligibility is null.

If you receive the wrong item, or there is an item missing from your order, please send an email to wildflowerjam@gmail.com within 7 days of delivery and the missing or wrong item will be replaced with correct product from original order. After 7 days, product replacement eligibility is null.